HomeProductCompliance
On by default.
Not a project you start. The rules run before every dial, from the first call, and every skipped dial says why.
- DNC scrubbed before every dial
- Calling hours by the lead’s own time zone
- Licensed states checked on every call
- Every call recorded and transcribed
- DNC scrubbed before every dialOn
- Calling hours by the lead’s time zoneOn
- Abandoned calls held under the legal limitOn
- Licensed states checked on every callOn
The rules
What runs on every call.
- OnDNC scrubbed before every dial
Every number is checked against do-not-call lists before the dialer places the call. A number on a list is skipped, and the skip is logged with the reason.
- OnCalling hours by the lead’s time zone
The dialer works out the lead’s local time from where they are, not where your floor is. Outside calling hours, the dial is skipped and logged.
- OnAbandoned calls held under the legal limit
The predictive dialer paces its lines per agent to keep abandoned calls under the limit, and stops placing calls while an inbound caller is waiting.
- OnLicensed states checked on every call
The agency sets each agent’s states, and an agent’s own list overrides it. Outbound and inbound alike: nobody gets a call they can’t write.
- OnNumber reputation monitored and rested
Local caller ID, matched to the state you’re calling. Flagged numbers are rested and replaced, so you don’t show up as “Scam Likely”.
- OnEvery call recorded and transcribed
The recording and the transcript stay with the lead, for disputes, training and quality checks.
In practice
Checked on the way in, and on every dial.
Your own lists
Consent and DNC, at upload.
Bring your own lead lists and our dialer works them. Each list gets a consent check and do-not-call scrubbing as it comes in, and every number is scrubbed again before it is dialed.
Every call on record
What was said, kept with the lead.
Every call is recorded and transcribed live. Owners and team leads can listen, whisper or barge on a call in progress, with the transcript beside it.
- Recording and transcript on every call
- Listen, whisper and barge for team leads
- Sales detected from the call itself
Live transcript
Agent This call is recorded for quality. Who are we protecting today?
Dolores My kids. I don’t want them stuck paying for my funeral.
Agent Any heart or lung trouble, or diabetes?
Dolores Just the sugar. Metformin.
The rules run for you. The responsibility stays yours.
The fine print. These controls help your agency follow the TCPA and state calling rules. They are not legal advice, and your agency stays responsible for its own compliance, including the consent behind any list you upload.
Questions
Is NextGen TCPA compliant?
DNC scrubbing, calling hours by the lead’s time zone, abandoned calls held under the legal limit, licensed-state checks and a recording of every call all run before and during every dial. They help your agency follow the rules; your agency stays responsible for its own compliance.
Do I have to turn these on?
No. Every rule on this page is on from the first call.
What happens to my own lead lists?
Lists you upload get a consent check and do-not-call scrubbing on the way in, and every dial is scrubbed again before it is placed.
Can I prove what was said on a call?
Every call is recorded and transcribed, and kept with the lead.
See it run on a live call.
Twenty minutes on the real desk. Or pick a plan and start a trial on your own.